Using our website is easy!
Placing an order online is quick and easy thanks to our next-generation ordering system. It lets you add, update or remove items from your cart as you build an order.
Please note you can only build an order online after logging into our website..
Click here to register for wholesale access. You can then log into your account at any time by clicking on the My Account link at the top of every page.
To build your order select the products you'd like by clicking on the ADD TO CART button located at the bottom of every product image. Out of stock products cannot be ordered in advance. These products are identified by an Out of Stock banner.
Most of our products are sold in wholesale packs of more than one unit. Some packs come single units. Each product's wholesale pack size as been set with default of one pack. However, you can increase the number of packs in your order by clicking on the "+" symbol in the pop-up confirmation screen. You can also adjust quantities on the drop down sidebar cart or on the cart summary page.
The contents of your cart can be reviewed at any time by clicking on the CART button found at the top of the screen. On most devices a summary of your Cart will scroll down the screen without having to leave the page. This button is only visible if you've logged into our website.
Once you’ve made your final selection, click on the CART link at the top of every page or the PROCEED TO CHECKOUT button when you're viewing your CART. Your order transfers instantly to our online checkout system ready for payment and shipping. Any applicable GST and freight charges are also added at this point.
You can always view and amend your entire order at checkout before submitting it.
Then, when your ready, you can convert your Draft Order to a formal order by clicking on the PROCEED TO CHECKOUT button. Payment and processing of your order is then completed as normal.
When you proceed to Check Out, you'll be asked to confirm your delivery details and add any special delivery instructions. Please read our guidelines regarding delivery instructions as our freight provider will not honour some requests. You can also apply any discount coupon code you've received to adjust the final value of your order.
You cannot proceed to Check Out if your order is below our minimum order value. If you try to process a order below this value a red reminder notice will appear at the top of the screen.
When you're satisfied that your order is ready for processing, acknowledge that you accept our terms and conditions, then click on the PLACE ORDER button.
Order processing will fail if you haven't selected your prefered payment method from one the options listed at Check Out.
Not sure what to order?
Our full-colour catalogue is available to read online; or download to read at your leisure. It's filled with latest toys from all of our world-class suppliers. Click here for more details.
Please contact us if you'd like to learn more about our top sellers, identify toys suitable for institutional environments or need more information on any product. Call our office during business hours on: 02 8294 3030. Alternatively, email us at: info@artiwood.com.au
Maintain customised lists of your favourite products
Our website saves a record of your previous orders. You can use these to create a new order at any time. You can also prepare an order using the Wishlist function; or by using customised lists you've built and saved over time using the My Favourites function.
Wishlists cannot be used to create advance orders; or to reserve stock for future delivery.
In other words you can add any product to a personalised list regardless of its availability but can only submit an order for items on your list if they are currently in stock.
Creating a customised list is easy. Click on the My Account link that appears at the top of the page and log into your account. Then select the My Favourites link from your Account Dashboard menu.
Once you've reached the Favourites page click on the CREATE NEW FOLDER button. Follow the instructions that appear to give your folder a memorable name. You can create as many unique lists as you need by simply repeating the folder creation process.
To add items to your new folders select one as your default folder. Then Visit our product pages as normal and select the Add to Favourites icon which appears below every product image on an overview page or on the link that appears below a summary description on individual product pages. Once items have been added to your default folder you can then edit it at any time by selecting and opening the folder you'd like to review.
Moving items from your default folder to another folder is easy. Simply open your default folder and use the Move to: link displayed next to each item. You can also change your default folder setting at any time and just add items by default to another folder.
You can view your customised lists at any time via the menu on your Account Dashboard. Alternatively you can click on the My Favourites link at the top of every page. Remember that this link is only visible after you've logged into our website.
To prepare a new order using a Wishlist or customised list simply click on the Wishlist or My Favourites links. Select the previously saved list you'd like to use. Screen prompts will then appear that allow you to move some, or all, list items into a shopping cart.
After adding items to a cart you can then review its contents, edit these or simply submit them for processing.
Learn more about our website
Follow this link to learn more about popular features and functionality available on our website.
Manual Purchase Orders
We only accept manual purchase orders from pre-approved customers. Please contact us for further information.
Need some help?
Please contact us if you need help using our website. Call our office during business hours on: 02 8294 3030. Alternatively, email us at: info@artiwood.com.au
Our customers are also our most valued source of feedback. We welcome your comments and ideas. Please email us at: info@artiwood.com.au