Freight and postage
We deliver Australia-wide using national freight couriers.
We cannot deliver to a PO Box address. Please provide a street address or delivery of your order will be delayed.
Freight charges are based on the weight and size of each package dispatched, as well as its final destination. Our warehouse always tries to pack your order as efficiently as possible to keep charges to a minimum.
A regular carton weighing up to 20kg will typically incur a minimum charge of:
- Brisbane metro area: $15.00
- NSW & ACT metro area: $20.00
- Southern QLD & VIC metro area: $25.00
- Regional VIC & Adelaide metro area: $30.00
- Outback & Northern QLD: $35.00
- Regional SA & TAS: $35.00
- WA & NT: $37.50
Please note that these are estimates only. They are not guaranteed rates. Delivery to an address located outside a metro area typically costs more than these rates.
Bulky items sometimes incur higher charges even if they weigh less than 20kg. An additional charge may also apply to orders requiring more than one package for safe delivery.
Failed delivery charges
Freight suppliers may charge us for a failed delivery.
We reserve the right to pass on this cost if alternative arrangements aren't provided in advance; or you've given us an incorrect/incomplete delivery address. This charge is added to your account and subsequently invoiced on a future order.
To avoid additional charges please check that your delivery address and any special delivery instructions are correct before submitting your order. This includes granting permission for a courier to leave parcels unattended (commonly referred to as "Authority to Leave" or "ATL"). Granting permission is always at your own risk. Artiwood Australia doesn't accept liability for any parcel authorised to be left unattended.
A decision to leave parcels unattended is always at the courier's discretion. If they deem it unsafe or inappropriate to do so, a failed delivery charge may still be incurred. You remain liable for these charges.
Delivery times
We dispatch most orders within 2 business days (excluding weekends and public holidays) of their submission online (if you have a credit account with us) or once your pro-forma payment is received in full.
During busy periods, particularly after a trade show or during seasonally busy times, our order processing may take an extra day or two. Please accept our apology if this occurs with your order.
Orders placed via our website are typically subject to fewer delays as the site only allows you to order products currently in stock. Orders placed via email or phone require manual intervention before processing and are subject to delay, especially during busy periods.
We confirm dispatch of your order by email. This message includes a tracking reference to monitor its progress online.
All orders are dispatched by courier. The couriers we use provide an estimated delivery date (ETA). This is an estimated date supplied by the courier company; not by Artiwood Australia. An ETA is not a guaranteed delivery date.
If you have an urgent order requiring delivery by a specific date we recommend contacting us to discuss your needs. While we cannot guarantee a delivery date we'll do whatever we can to help you.
Drop shipping & warehouse pick-up
We don't offer drop-shipping services.
We’ve geared our business towards providing cost-effective bulk wholesale services to online and offline retailers nationwide. As a result our systems and supply contracts aren't configured for drop shipping services.
Collecting orders directly from our warehouse isn't possible due to OH&S restrictions.
Need more information?
If you have questions please don't hesitate to contact us:
Email: info@artiwood.com.au.
Phone: 02 8294 3030
Office Hours: 9:30am to 5:30pm AEST.
Monday to Friday (Closed NSW public holidays).