The information on this page summaries general terms and conditions for doing business with us.

When registering on our website or when placing an order with us by any method you agree to accept our terms and conditions.

We reserve the right to change our terms without notice; unless we're required by law to advise you of these changes in writing.

You can find the legal contract for using our website and doing business with us here. This includes contractual terms between us whenever you place an order via our website, or by other means such as phone, email, post, fax or via a sales representative.

You must have an ABN and be registered for GST to trade with Artiwood Australia.

If you have questions, or want to clarify any of our terms, please contact us: info@artiwood.com.au

Authorised stockists are required to make specific disclosures, maintain prescribed standards and accept onging obligations. A summary of these commitments can be found here.

It's important that you review and understand these obligations in full. You agree to these terms and conditions when applying for a wholesale account.

This includes, but is not limited to, ensuring all activities you undertake to promote or sell the products we supply never impugn or harm the reputation of Artiwood Australia or the brands it distributes.

You're also responsible for ensuring that all employees and agents acting on your behalf are familiar with these obligations and ongoing disclosures.

If you have questions, or want to clarify any of these commitments, please contact us: info@artiwood.com.au

The easiest way to place an order is via our website.

Only registered customers can order online. Apply for access here.

Registered customers also have access to wholesale pricing, downloadable product images and marketing content.

When ordering from us for the first time we ask you to establish your credit worthiness using a pro forma invoice. This means payment is made in full before we dispatch your order.

Once you've placed three pro-forma orders (and paid for them in a timely and trouble-free manner) you can apply for a 30-day credit account. Your business must pass a credit reference check and, as with any credit application, it's always subject to final approval. Learn more about applying for credit here.

New acounts are subject to a probationary review during their first year of trading. We reserve the right to ammend our trading terms or close your account following a review.

If this is your first time placing an order online, click on this link for a step by step guide to using our website. Alternatively follow this link to learn more about the features available on our website.

We don't accept back orders for items out of stock.

We normally advise on our website when out of stock items will be available to order. Registered customers can also request email notification of a product's availability via a link displayed underneath a product's title on individual product pages (Note: you'll be asked to log-in to your account if you've not already done so). Notification links are only visible when products are out of stock.

We also issue regular email updates announcing the arrival of new shipments into our warehouse. If you unsubscribe from our mailing list at any time you'll no longer receive our shipment updates.

Our website is updated throughout the day as our stock levels change. Items out of stock are clearly marked on each product page. You cannot add these items to your shopping cart.

However, items scheduled to arrive within a few business days are often made available to order in advance. If your order includes these unavailable items we'll delay dispatch until everything is in stock.

On the rare occasion that an item marked in stock is no longer available we'll contact you to make alternative arrangements. This usually means making a substitution or amending your order.

From time to time we accept advance orders for new products or popular products in high demand.

We normally advise customers of this option via our website or in an email update.

Advance orders are subject to unforeseen delays or last-minute cancellation. Therefore, to reduce confusion or delays in supply we don't bundle advance orders with a regular order.

Instead, when an advance order is ready for dispatch, we'll contact you to arrange a top up; or seek approval to add it to any regular order you've already made.

If you have an active wholesale account you can submit orders at any time after registering online.

Our standard credit term is 30 days from our invoice date (which is normally the date your order dispatches from our warehouse).

Customers without a credit account, or ordering on a pro-forma basis, are always prompted for billing and delivery information required to process their payment. You can apply for a credit account with us after placing three pro-forma orders. Learn how to apply here.

We accept the following forms of payment:

• Make an electronic funds transfer (EFT) directly to our bank account. See the bottom of our invoice for more details.
• Pay by credit card. We accept Mastercard and Visa. Online transactions are processed via a secure Stripe transaction gateway. Artiwood does not store or retain a record of your credit card details on its own servers.
• We also accept American Express for orders placed via our website if paid in full online before submitting the order. American Express cannot be used to pay the outstanding balance on a wholesale account with approved credit terms.
• Use credit held in your own personal PayPal account.

Purchases made using a credit card or personal PayPal account credit are immediately transferred to our warehouse system for dispatch if your payment is approved online.

All credit card payments are subject to a 1.65% surcharge (equivalent to 1.5% excluding GST).

Purchases made using EFT aren't processed and dispatched by our warehouse until funds have been cleared into our account.

All pro-forma orders paid for online use Stripe’s secure payment gateway. You can learn more about how your information is kept secure here.

Our terms are strictly 30 days for credit accounts unless we've advised otherwise in writing.

To help you maintain your account balance we issue a monthly statement summarising amounts you owe and payments you've made. No statement is issued if there's no outstanding balance.

We pursue all unpaid invoices vigorously. All charges we incur recovering payment of an overdue invoice are recharged to you. This includes legal and debt recovery fees charged by third-party organisations appointed to recover a debt.

If your account is in arrears we may restrict website access or pause the processing of new orders until the outstanding balance has been paid in full.

If you're having trouble making a payment please contact us immediately on 02 8294 3030. We'll try to find a workable solution for your situation.

We reserve the right to charge interest on any invoice that hasn't been paid in full by its due date. The applicable rate is National Australia Bank’s published Overdraft Business Rate on the date the balance becomes due. Interest will accrue on the outstanding balance on a daily basis until it's paid in full. We reserve the right to waive this term at our discretion.

A Late Payment Administration Fee of $11.00 (inclusive of GST) may be applied to an invoice each month for every month the outstanding balance hasn't been paid in full on or before its due date. An account remains in arrears until this fee, interest and any outstanding balance is paid in full. We reserve the right to waive this fee at our discretion.

We also reserve the right to close your account or cancel any credit terms in place and reapply pro forma terms if you fail to keep your account in good order.

We deliver Australia-wide using national freight couriers.

Freight charges are based on the weight and size of each package dispatched, as well as its final destination. Our warehouse always tries to pack your order as efficiently as possible to keep charges to a minimum.

We dispatch most orders within 2 business days (excluding weekends and public holidays) of their submission online (if you have a credit account with us) or once your pro-forma payment is received in full.

During busy periods, particularly after a trade show or during seasonally busy times, our order processing may take an extra day or two. Please accept our apology if this occurs with your order.

If you operate more than one store we can deliver to multiple locations provided the order value for each location meets our minimum order value.

We don't offer a drop-shipping service.

Learn more about freight charges, delivery terms and courier instructions here.

We check every order before its dispatched. However, we know things can go wrong.

If your order is incomplete, inaccurate or contains a faulty product please notify us within 5 working days of receipt. For information on how to report a problem, follow these links:

• Order Errors
• Faulty or Damaged Goods
• Submit a Claim (Registered customers only)

Thank you for doing business with Artiwood Australia.

Our customers are our most valued source of feedback. We welcome your comments and ideas. Please email us at any time: info@artiwood.com.au